Help & Support

Customer Service

Our team are always happy to help with queries about our services. For general travel advice, help with timetables or fares, or assistance with lost property, you can contact us on any of the channels listed on this page.

Passenger Promise

We also have our Passenger Promise, which covers all Vectare services for times where something does go wrong. You can find more details here.


We know things don't always go as planned and if you feel you need to raise a complaint we ask that you do this in written form by emailing us at: or alternatively you can contact us on social media or write to us at the address provided below. 

Lost Property

You can find our lost property policy, which includes advice on what to do if you think you may have lost an item of property on board one of our buses, by clicking here.

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